Help

Troubleshooting pages for the setup issues buyers run into most often.

These pages are built to reduce avoidable support loops by helping buyers, agencies, and teams narrow the problem quickly and escalate with the right context.

Troubleshooting

eSIM not working after setup

Use these checks when an eSIM is installed but the device has no mobile data.

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Troubleshooting

QR code not scanning for eSIM setup

Check compatibility, screen quality, and installation status before retrying an eSIM QR code.

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